Return Policy
We want you to enjoy shopping with chvds.com. If a pair of shoes isn't the right fit or arrives with an unexpected issue, we'll work with you to find a fair solution.
Returning an Item
You may request a return within 30 days after your order has been delivered.
To be accepted, the shoes should be returned in their original condition. They should be clean, unworn, and sent back with the original packaging and any included accessories. Returns that show obvious signs of wear or damage caused after delivery cannot be refunded.
Please contact our customer support team before mailing any item back. This allows us to provide the correct return instructions and process your request more efficiently.
Email: Sale@chvds.com
If Your Order Has a Problem
We carefully inspect every order before shipment, but if something isn't right, let us know as soon as possible.
Contact us if:
You received the wrong product.
An item arrived damaged during shipping.
The product has a manufacturing defect.
Part of your order is missing.
Whenever possible, include your order number and a few clear photos so we can review the issue quickly. Once confirmed, we'll arrange a replacement, refund, or another appropriate solution.
Refunds
Refunds are processed after the returned merchandise has been received and inspected.
If your return is approved, the payment will be credited back to the original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear in your account.
Shipping fees paid when placing the order are not refundable unless the return is due to our error or a confirmed product defect.
Exchanges
If you would like to exchange your purchase for another size or style, please contact us before sending the original item back.
Exchanges are completed based on available inventory. If the requested product is unavailable, we can issue a refund after the returned item has been inspected.
Return Shipping
Customers are responsible for return shipping costs when returning products for personal reasons, including ordering the wrong size, selecting the wrong style, or changing their mind.
If we shipped an incorrect item or the product is found to be defective, we will take responsibility for the return shipping costs.
For your protection, we recommend using a shipping method that includes tracking information.
Order Cancellation
If you change your mind shortly after placing an order, please email Sale@chvds.com within 24 hours.
Orders that have not yet entered the fulfillment process can usually be canceled for a full refund. Once an order has been prepared for shipment or has already left our warehouse, cancellation is no longer available.
Items Not Eligible for Return
We are unable to accept returns for:
Shoes that have been worn outside or show signs of regular use.
Products returned without their original packaging.
Items that have been altered or damaged after delivery.
Products marked as final sale or non-returnable on the product page.
Contact Us
If you have any questions before or after your purchase, we're always happy to help.
Email: Sale@chvds.com
Our support team will respond as soon as possible during normal business hours and assist you with returns, exchanges, refunds, or any order-related concerns.